The question nobody answers up front

What happens to your documents when a data room closes

Every data room vendor, us included, will tell you how to get a room set up. Far fewer will tell you what happens at the other end: when the deal completes, when the trial lapses, when you stop paying, when you close the account.

That is the part worth knowing before you commit a transaction to someone's software, because it is the part you cannot renegotiate later. Here is how it works in ShareAndGo, and what to ask anyone else.

What a ShareAndGo export contains

—Every document in the room you have access to
—The exact folder structure, including folders that are empty
—A manifest listing the path, size and upload date of every file

The three endings, and what each one does

The deal completes and you close the room

Export first, then close access. The export is a button, on every plan, and it gives you the whole room as a ZIP with the folder structure intact. Closing the room afterwards shuts down invitations that would otherwise keep working. Keep the audit trail as well as the documents: it is what evidences who saw what and when, if the transaction is ever questioned.

The trial ends, or you move to a smaller plan

Nothing is deleted the day your plan changes. When a trial or subscription ends the workspace continues on the free Personal plan and your documents stay where they are. What changes is access: the account holder keeps read and export of everything, one recipient keeps theirs, and other members and recipients stop. Rooms and storage above the free limits are archived rather than removed, and held for 30 days so you can export them or subscribe to bring them back, with a reminder 7 days before that window closes. A transaction that goes quiet for a month should not cost you the room it was run in.

You delete the account

Deletion is scheduled 30 days out rather than applied on the spot, and signing in during that window restores the account. After it runs it is real: the account, its documents and the stored files themselves are removed, not flagged as hidden. If colleagues are members of the same workspace, the workspace and its rooms survive and only your membership is removed. Deleting ShareAndGo does not touch your MyAndGo identity or any other product you use with it.

The detail that decides it

An export you cannot reconcile is not a copy, it is a hope

A ZIP of loose files tells you nothing about whether it is complete. A ShareAndGo export carries a manifest listing the path, size and upload date of every file, and preserves the folder structure including folders that are empty, so you can check the export against the room rather than assume it worked.

It is on every plan, including the free one. There is no export fee and no support request. Getting your own documents out of our product is not a thing we sell you.

Four questions for any data room vendor

Ask these before the room is built, not when the deal is closing. Each should be answerable in one sentence.

Can I export the complete room myself, without asking you?
Does the export preserve the folder structure?
Does it include a manifest I can reconcile against the room?
Is there a fee, at any plan level, for getting my own documents out?

A vendor who answers the first one with a support process rather than a button is telling you something useful about how the end of the relationship will feel.

Common questions

What happens to my documents when a virtual data room is closed?

That depends entirely on the vendor, and it is the question worth asking before you start rather than at the end. In the general model, access is switched off when a room closes and the documents remain on the vendor's infrastructure under their retention policy until it expires. Getting a complete copy out is often a separate step, and in parts of the category an end-of-transaction archive is a priced deliverable rather than something you can do yourself. In ShareAndGo you can export the entire room yourself, at any time, on every plan including the free one, and nothing is deleted the day a plan ends. Anything above the free limits is archived and held for 30 days, with a reminder 7 days before that window closes.

Can I download everything from a data room at once?

In ShareAndGo, yes. A full room export produces a single ZIP containing every document you have access to, arranged in exactly the folder structure the room uses, including folders that are empty. It also contains a manifest listing the path, size and upload date of every file, so the export can be reconciled against the room rather than taken on trust. It is available on every plan, with no export fee and no request to support.

Do I lose my documents if my trial ends or I downgrade?

Not in ShareAndGo. When a trial or subscription ends the workspace continues on the free Personal plan and your documents stay where they are. What changes is access: the account holder keeps read and export of everything, one recipient keeps theirs, and other members and recipients stop. Rooms and storage above the free limits are archived rather than removed, and held for 30 days so you can export them or subscribe to bring them back, with a reminder 7 days before that window closes. This matters more than it sounds: a transaction that goes quiet for a month should not cost you the room it was run in.

How long does a data room keep my files after I delete my account?

In ShareAndGo, deletion is scheduled 30 days out rather than applied immediately, and the account can be restored at any point in that window by signing in. After it runs, the deletion is real: the account, its documents and the stored files themselves are removed, not flagged. If other people are members of the same workspace, the workspace and its rooms survive and only that person's membership is removed.

Is deleting my data room account the same as deleting my whole MyAndGo account?

No. ShareAndGo is one product in the MyAndGo family and deletion is scoped to it. Removing your ShareAndGo account does not touch your MyAndGo identity or any other product you use with it.

What should I ask a data room vendor about getting my documents back?

Four questions, all of which a vendor should be able to answer in a sentence. Can I export the complete room myself, without asking you? Does the export preserve the folder structure? Does it come with a manifest I can reconcile against the room? Is there a fee, at any plan level, for getting my own documents out? A vendor who answers the first question with a support process rather than a button is telling you something useful about the end of the relationship.

Should a data room be closed or left open after a deal completes?

Close it, and export first. An open room is a live access surface: invitations that still work, participants who no longer need access, and a growing audit record nobody is reading. The disciplined sequence is to export the full room for your own records, confirm the export reconciles against the manifest, then close access. Keeping the audit trail matters as much as keeping the documents, because it is what evidences who saw what and when if the transaction is ever questioned.

Start without committing anything

A data room you can walk out of

Full room export on every plan, nothing deleted when a plan changes, and a 30-day window to change your mind about deleting. Australian-hosted in Sydney, flat AUD pricing, free tier with no card.